Successfully Guiding Humans with Imperfect Instructions by Highlighting Potential Errors and Suggesting Corrections

Author:

Lingjun Zhao, Khanh Nguyen, Hal Daumé III

Keyword:

Computer Science, Artificial Intelligence, Artificial Intelligence (cs.AI), Computation and Language (cs.CL), Human-Computer Interaction (cs.HC)

journal:

date:

2024-02-26 00:00:00

Abstract

This paper addresses the challenge of leveraging imperfect language models to guide human decision-making in the context of a grounded navigation task. We show that an imperfect instruction generation model can be complemented with an effective communication mechanism to become more successful at guiding humans. The communication mechanism we build comprises models that can detect potential hallucinations in instructions and suggest practical alternatives, and an intuitive interface to present that information to users. We show that this approach reduces the human navigation error by up to 29% with no additional cognitive burden. This result underscores the potential of integrating diverse communication channels into AI systems to compensate for their imperfections and enhance their utility for humans.

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